PRIVACY POLICY
In order to provide our customers, potential customers, or just enquirer with our services, we collect, use and otherwise process certain personal data. In order to protect the personal data collected by the above individuals, we are committed to the following privacy policy, which is designed to comply with the General Data Protection Regulation (GDPR) 2016/679 of the European Union.

Data Controller
For the purposes of the GDPR we are the “data controller” of all personal information that we collect, use and otherwise process.

What information does our company collect about our customers?
Details about our customers we collect during the process of reservation and rental transactions: Name, email address, address, telephone number, Identity Card or Driver’s License, date of birth, nationality, hotel accommodation, flight details, holiday duration and credit or debit card details. Interactions with us: the customer’s inquiries, comments, complaints and exchange of emails.

How does our company collect individuals’ personal data?
When a customer contacts our company via email, call center or post. When a customer makes a complaint via a third party. When an individual applies for a job in our company via email or post.

When does our company need to collect an individual’s sensitive information?
When it is about an employee’s health (in cases of applying for a sick leave and/or maternity leave).

For what purposes our company uses the personal data that it collects?
For proceeding with an order of a reservation and rental transaction. To comply with our legal obligations. To send to our customers service communication and support services. To process an individual’s job application. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

On what grounds our company processes the personal data collected
For the performance of our company’s contract with our customers and the provisions of our company’s services to our customers. To comply with legal obligations that our company has. With our customer’s or an individual’s consent. For establishing, exercising, or defending legal claims. For reasons of substantial public interest.

With whom does our company share our customer’s information with?
Third parties that our company works with in order to legitimate conduct of our business. Court or advisors or auditors. Third parties which are successors of our company’s business. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the reserved vehicle or service requested.

Use of cookies and similar technologies

Cookies and similar technologies are used for various purposes, such as:

• Saving of your preferences and settings: Your device may save settings that allow our programs to work properly or maintain your preferences over time. We save preferences, such as your contact language, address, etc., so you do not have to import them every time you return to the website. If you choose to be excluded from interest-based promotions, we will save your preference to be excluded in a cookie on your device.
• Safety: We use cookies to detect frauds and possible abuse of our website and our services.
• Saving of the information you provide to a website: When you provide information on the website, we store the data in a cookie to improve your browsing.
• Social media: Our website may include cookies through social media, including those that allow the users who connect to the service of the social media, to share the content through this service.
• Comments: We use cookies that allow you to comment on a website.
• Interest-based promotions: cookies are used to collect data about your website activity and identify your interests, in order to provide you with offers and privileges that interest you. You can be excluded from receiving interest-based promotions at any time.
• Analysis: In order to evaluate our products and services, we use cookies and other identifiers to collect usage and performance data, such as, for example, to count the number of unique visitors to our website and to develop statistical data. This includes cookies from the Website Owner and other associated companies, as well as third-party analysis service providers.
• Performance: we use cookies to balance the load, in order to ensure the correct and continuous operation of the websites.

Cookies

Upon visiting our website, a message will appear asking for your consent in order to keep the cookies used active. By giving your consent to the placement of cookies, you allow the Website Owner and its associated companies to provide you with better experiences and services. If you wish, you may reject the installation of cookies from that moment on. However, certain features of the website may not fully work or work as intended.

This website may install the following generic cookie types:

Furthermore, this website may install the following specific cookies (but not limited to):

Controlling cookies:

Most browsing applications accept cookies automatically but at the same time provide control options that allow you to block or delete them. Through your device’s settings, you have the ability to receive a warning about the use of cookies on specific services, or even not to accept cookies.

Some features of the services provided through the website, depend on cookies. If you choose to block the cookies, you may lose the ability to sign in or use some of these services as well as your preferences which rely on cookies.

Monitoring Protection: By using Internet Browser Options that exclude the content of third-parties, including cookies from any website, you limit the information that the specific third-party websites can collect from you.

You can enable or disable cookies on your web browser application. Most Internet browser applications accept cookies by default, but this can be adjusted. For more details, please consult the Help section of your web browser application.

You can choose to delete cookies at any time. However, you may lose any information that allows you to have quicker and more effective access to the website, including, but not limited to, personalisation settings.

It is recommended that you make sure that your internet browser application is updated and consult its help section and instructions provided by your internet browser application developer if you are not sure how to customise your privacy settings.

Individuals Rights regarding their personal data collected, used, processed by our company in the conduct of our company’s business.
Individuals have rights in respect with the personal data our company holds. Those rights are: The right to be informed of what personal data we hold and how we use it. The right to require access to the personal data our company holds. The right to receive a copy of any personal data our company holds. The right to request that our company corrects or rectifies any personal data it holds which are incorrect or out of date. The right to ask our company to cease using the personal data that it holds, in certain circumstances. The right to withdraw consent that an individual provided to our company to use their personal data. The right to object to our company using an individual’s information on the basis of the company’s legitimate interests. The right to ask the company to limit or stop processing or delete personal data it holds in certain circumstances. The above rights can be exercised by contacting our company either by email or post. Our company reserves the right to ask for further clarifications in order to make sure that no personal data is misused by individuals who have no authority.

How long does our company hold personal data of individuals?
Our company uses, processes and keeps individuals’ personal data collected for as long as it is necessary for our company to comply with legal obligations, for as long as our company reasonably require for our company’s legitimate interest, for as long as it is reasonably vital to enable our company to provide its customers the services requested by them.

Legitimate interest
The collection, process and filing of personal data is done for our company’s interests in conducting and managing its business without overriding the interests and fundamental rights of the individuals.

Security
Our company is committed to ensuring that the personal data of individuals collected is secured. In order to prevent unauthorized access or disclosure, our company have set in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect.

Right to lodge a complaint
If a customer has any concerns or complaints regarding the way in which our company processes personal data collected, or any requests or queries concerning personal data that our company holds, please contact us at [email protected] We respect the privacy rights of our customers and are committed to protecting your privacy. This Policy explains our data handling practices with regard to your Personal Data, as well as your rights associated with that data. 

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at terms and conditions.

Changes to this Policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email.